Shipping & Refunds
Free Shipping for orders $NZ 50 and over. (Excludes Rural Delivery)
Standard Shipping – $NZ 3.95
Rural Shipping – $NZ 6.95
All orders are shipped overnight by Courier Post with an R18 Sticker.
Orders placed before 3pm are shipped same day. Most packages arrive next working day (2-3 days for Rural). Please allow up to 3 days for delivery
Free Shipping for order $NZ150 and over.
We do a flat fee of $NZ29.95 for all orders across Australia sent by DHL.
Orders placed are shipped the following day. Please allow up to 3-10 days shipping.
Rogue Wave Vapour aims to provide high quality items for our customers. If you believe we have sold you a faulty product, or one that is not operating how it should please don’t hesitate to get in contact with us so we can resolve the issue in the best way possible for you. Our warranty covers manufacturing defects, major failures, and other issues not caused by your action or inaction within a 3 month period from date of purchase.
If an item is new and in its packaging, you can come in and get a return or swap for another item. (not including juice as this is a hazard due to potential tampering, if there is a tamper proof seal we will, however a lot of the NZ juices do not have such a seal)
Please Retain your Receipt:
We require a proof of purchase when returning a faulty product. If you have an account with us (either instore or online) your purchase will be logged under your name so you don’t need a physical copy. If you chose to not have an account with us, holding on to your physical receipt is the best way to show when and where it was purchased (Helpful tip: Take a photo at the time of purchase then you can’t lose it!)
There are a few ways to get in touch with us:
By giving us a call in the shop: 06-356 9764
By visiting us in-store: 247 Ruahine Street, Terrace End, Palmerston North, 4414
By sending us an email: email@example.com
To process a refund for a purchase made on the website, we will need: Proof of purchase, including date and approximate time purchased (Will be on the order confirmation emails) .
The name and variant of the product (e.g.Innokin t18ii, Blue).
Your postal address.
A detailed description of the fault, including photos/videos if possible so we can verify it.
A phone number so we can call and discuss the issue with you.
In the event the item is Faulty, we may send a prepaid courier bag to you to return the item to us in.
If you purchase online but are local or in the area, it is most likely easier to come in-store to chat about your options.
To process a refund for an in-store purchase, we will need the following info:
Your receipt if not a loyalty club member
The name and variant of the product (e.g. t18ii, Innokin, Blue).
A detailed description of the fault, including photos/videos if possible.